Category Archives: Healthcare Referral Management

The Need for Evidence Based Referrals

Evidence based referrals, part of the growing transparency trend in healthcare, provides data on clinical outcomes for procedures before a referral has been made in order to pair the patient with the best possible physician, based on the data for that procedure. Research shows that for many procedures, high volume hospitals tend to have better outcomes due to the enhanced skills through repetition of procedures, essentially a “practice makes perfect effect, while also having the system wide support through, capable clinical teams, adherence to best practices, sophisticated equipment, and the enhanced abilities of auxiliary medical personnel. These factors combined produce positive resulting in order for patients to expect the safest possible surgery at hospitals with low mortality rates and high rates of adherence to clinical practices known to improve surgical outcomes.

Evidence shows that if patients seeking specific high-risk surgeries or treatments would chose high-volume hospitals for their care, this could save more than 4,000 lives annually. However, due to the lack of data currently available today and interoperability issues in EHRs, evidence based referrals are not widespread.

MedVoy’s evidence based referral workflow has the ability to incorporate any evidence based metrics into its referral process thus making sure that the patients are referred to the right facility with the better processes, and positive outcomes.

hospital volume and outcomes


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Healthcare Transparency – Call to Action

A recent Fast Company article, Why We Need Health-Care Business Innovation More Than Ever, lambasted the current flow of information in the current healthcare system paradigm and expressed a call to action for “transparent business models and processes need to be established to enable collaboration.”

Some disturbing facts from this article:

  • Three out of every 10 tests are reordered because results cannot be found.
  • Patient charts cannot be found on 30% of visits.
  • One-fifth of medical errors are due to the lack of immediate access to patient information.
  • Thirty to forty percent of the money we spend on health care–more than half a trillion dollars a year–is spent on costs associated with “overuse, underuse, misuse, duplication, system failures, unnecessary repetition, poor communication and inefficiency.”

MedVoy was designed to address precisely these issues with transparency and collaboration.  By improving the referral workflow, doctors have immediate access to patient records – eliminating the duplication of procedures, improving efficiency and improving the continuum of care.


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Age old referral process

doctor referralThe rate at which physicians refer patients to another physician has doubled over a period of 1999 to 2009. This increasing rate is steady across all groups and is growing even when majority of the physicians who had ownership stakes are moving more into an employee role with hospital systems. However still the referral process has been stuck with age old processes such as paper, fax without the ability to gain or track any intelligence out of it. Even today, many companies are focused on sending referrals over an glorified fax over email mechanism versus taking a harder closer look at the process. Some technology organizations tend to do the back end analysis however that doesn’t work especially  majority of the physicians refer outside the system as the referral processes are complex and cumbersome to operate within an EMR or practice management system. Without simplifying the referral process with clinical integrations, no data that you mine will be of good. You will never know which one of these contributing factors are increasing your referrals outside the system and lead to referral leakages. Also in order to have a satisfied patient, all physicians who are involved in the referral chain needs to be constantly updated and have access to patient’s clinical data to provide a comprehensive care. If you want to know, how MedVoy is solving the age old referral process challenges, contact us now.

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Measuring and Managing Referral Leakage

A Leakage is an unrealized volume/revenue, that you believe is “yours”. The various problems with the leakage are lost revenue, lack of cases to build a program or retain key physicians, lack of cases to build a program or retain key physicians. This also creates unpredictable volume and a direct impact on operational aspects and therefore lesser quality due to uncoordinated care. The important thing to know about healthcare referrals is to not to jump to assumptions about what is causing referral leakage. It could be a lots of reason such as poor relationship, lack of imaging infrastructure, lack of convenient physician schedules, etc.,

With an simple, secure electronic referral platform such as MedVoy, now market maps, demographic charts, and data tables for discharge disposition, physician referral patterns, and benchmarks are all rendered real time and provides the level of information needed in your fingertip to make the right move towards physician marketing, physician engagement or physician outreach programs, operational improvements.

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MedVoy – one among the top three finalist of the Healthcare Unbound Conference Startup of the Year Award


MedVoy has been chosen as one of the top three  finalists of the Healthcare Unbound Conference Startup of the Year Award. Medvoy will have the opportunity to  present for about 7 minutes at the conference on day one July 11th from 4:15 to 6:00 pm. The judges and the audience will have the opportunity to ask questions of the finalists. Feel free to come see us presenting at the Tenth Annual Healthcare Unbound Conference and Exhibition

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Medvoy – Referrals in global care

Welcome to Medvoy, a global healthcare referral management and analytics platform supporting the medical travel/global care industry.

There are several barriers to creating a medical travel ecosystem that offers patients access to quality, connected care at an affordable price whenever and where ever they want to go to get it. Medvoy is helping to solve one of those problems, lack of continuity of care, by offering services that will help patients and their doctors exchange documents and communicate before, during and after their travel.

We look forward to working with  patients and other medical travel stakeholders in dental/medical and wellness services, infrastructure development, economic development professionals and travel and hospitality to give patients the quality services they deserve.

Arlen Meyers, MD, MBA

President , CMO and Cofounder –  Medvoy



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Evidence based referral

evidence based referralMillions of patients undergo surgery every year. For many procedures, patients should be able to expect very low risks no matter where they choose to have surgery. For some high-risk procedures, however, the choice about where to have surgery can mean the difference between life and death. With heart surgery, for example, studies have found more than three-fold differences in surgical mortality rates across hospitals. Patients can expect the safest possible surgery at hospitals with low mortality rates or high rates of adherence to clinical practices (or processes) known to improve surgical outcomes. This information is becoming increasingly available to patients through public reporting mechanisms. However still majority of the providers havent been able to incorporate some of the evidence based metrics as part of their referral process as majority of referral systems are either complex as in EHR systems or a standalone system with no ability to consume data or as a disintegrated process using paper/fax. MedVoy’s Evidence based referral workflow has the ability to incorporate any evidence based metrics into its referral process thus making sure that the patients are referred to the right facility with the better processes, and positive outcomes. Now all parties involved in the referral process including the patient is more happy than ever before.

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MedVoy Launch Video at Health2.0

See MedVoy’s recent launch of their referral management software at the Health 2.0 Conference.  The Health 2.0 Conference selected MedVoy RajJoseph-210x145because of how it is transforming the current referral paradigm from an onerous paper shuffling process to an interactive patient portal that can integrate with existing EHR systems and that facilities continuum of care. 


Watch the video of the launch at the Health 2.0 Conference!

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Medvoy Live at Health 2.0

MedVoy is selected one among the few in the nation to launch the platform as part of the famous Launch! session in the upcoming Health2.0 conference.

Launch! is a series of rapid-fire, back-to-back, 3.5 minute demos from new, buzz-worthy companies making their debut at Health 2.0. At the end, the audience will vote on a winner who will be invited to demo on the 2014 main-stage in San Francisco. Since it’s inception in 2008, Launch! has introduced over 45 new companies and products, including Unity Medical, Remedy Ventures, TheCarrot, and the WSJ’s 2010 top (and not just in health!) start-up company, Castlight Health.

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Why EMRs and Health Exchanges doesnt solve physician to physician referral process ?

Healthcare Referral

Referral process

EMR is designed for point of care delivery and not to track care across providers and for referral management. Today there are many vendors supporting different processes at the facility level with lack of integration between different systems. So the referral process is still very disintegrated even when a referral is made out of an EMR system as the receiving end may not use the same EMR. This poses a big challenge in terms of having one view of the patients across the continuum and assess the financial , clinical and operational outcome of a referral. Also the health care exchanges doesn’t address the process issue and this poses another layer of complexity. Because of this, today we have different versions, softwares and exchanges for post care, ambulatory care, acute care etc and healthcare entities spend a ton of money to add these integrations. This is why MedVoy provides a centralized secure referral management process which not only connects to the back end clinical system but more importantly makes the referral process integrated so as to get a one shot view of the patient across the continuum and assess the outcomes associated with each referrals by the use of sophisticated business intelligence and analytics.

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