The rate at which physicians refer patients to another physician has doubled over a period of 1999 to 2009. This increasing rate is steady across all groups and is growing even when majority of the physicians who had ownership stakes are moving more into an employee role with hospital systems. However still the referral process has been stuck with age old processes such as paper, fax without the ability to gain or track any intelligence out of it. Even today, many companies are focused on sending referrals over an glorified fax over email mechanism versus taking a harder closer look at the process. Some technology organizations tend to do the back end analysis however that doesn’t work especially majority of the physicians refer outside the system as the referral processes are complex and cumbersome to operate within an EMR or practice management system. Without simplifying the referral process with clinical integrations, no data that you mine will be of good. You will never know which one of these contributing factors are increasing your referrals outside the system and lead to referral leakages. Also in order to have a satisfied patient, all physicians who are involved in the referral chain needs to be constantly updated and have access to patient’s clinical data to provide a comprehensive care. If you want to know, how MedVoy is solving the age old referral process challenges, contact us now.
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EMR is designed for point of care delivery and not to track care across providers and for referral management. Today there are many vendors supporting different processes at the facility level with lack of integration between different systems. So the referral process is still very disintegrated even when a referral is made out of an EMR system as the receiving end may not use the same EMR. This poses a big challenge in terms of having one view of the patients across the continuum and assess the financial , clinical and operational outcome of a referral. Also the health care exchanges doesn’t address the process issue and this poses another layer of complexity. Because of this, today we have different versions, softwares and exchanges for post care, ambulatory care, acute care etc and healthcare entities spend a ton of money to add these integrations. This is why MedVoy provides a centralized secure referral management process which not only connects to the back end clinical system but more importantly makes the referral process integrated so as to get a one shot view of the patient across the continuum and assess the outcomes associated with each referrals by the use of sophisticated business intelligence and analytics.
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