Tag Archives: doctors

The Need for Evidence Based Referrals

Evidence based referrals, part of the growing transparency trend in healthcare, provides data on clinical outcomes for procedures before a referral has been made in order to pair the patient with the best possible physician, based on the data for that procedure. Research shows that for many procedures, high volume hospitals tend to have better outcomes due to the enhanced skills through repetition of procedures, essentially a “practice makes perfect effect, while also having the system wide support through, capable clinical teams, adherence to best practices, sophisticated equipment, and the enhanced abilities of auxiliary medical personnel. These factors combined produce positive resulting in order for patients to expect the safest possible surgery at hospitals with low mortality rates and high rates of adherence to clinical practices known to improve surgical outcomes.

Evidence shows that if patients seeking specific high-risk surgeries or treatments would chose high-volume hospitals for their care, this could save more than 4,000 lives annually. However, due to the lack of data currently available today and interoperability issues in EHRs, evidence based referrals are not widespread.

MedVoy’s evidence based referral workflow has the ability to incorporate any evidence based metrics into its referral process thus making sure that the patients are referred to the right facility with the better processes, and positive outcomes.

hospital volume and outcomes

source http://www.academyhealth.org/Training/content.cfm?ItemNumber=1691

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MedVoy Launch Video at Health2.0

See MedVoy’s recent launch of their referral management software at the Health 2.0 Conference.  The Health 2.0 Conference selected MedVoy RajJoseph-210x145because of how it is transforming the current referral paradigm from an onerous paper shuffling process to an interactive patient portal that can integrate with existing EHR systems and that facilities continuum of care. 


Watch the video of the launch at the Health 2.0 Conference!

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Why you Need a Referral Management System with your EHR

medical-advice-lApproximately 60 percent of ambulatory providers are unsatisfied with their electronic health records (EHR), according to a new IDC Health Insights report.  The key complaints are usability and workflow; the paramount concern being lost productivity – 85 percent surveyed said that they were spending more time on documentation and 66 percent cited that they were seeing fewer patients.

Using a referral system, such as MedVoy can integrate with your existing EHR to help fill these gaps

Enhances Provider Communication

Healthcare relies on effective communication amongst the providers, specialist and staff.  MedVoy enables the ability to track and manage referrals – even across disparate EHRs and patient management systems.  A specialist can understand their cases before they see the patients – allowing them to use their limited patient time most efficiently.

Improved Documentation

MedVoy’s secure, HIPPA compliant platform has a very lightweight workflow and then uses push/pulls to other EHRs to allow access to all documentation in one place and to help avoid the duplication in procedures – eliminating the onerous data entry and documentation concerns.

Feedback Loops Aids with Continuum of Care

A current constraint with referrals is that they often fall into a “black hole”, where the referring providers do not know what happened with the patient.  Using MedVoy, the referring providers can easily look at the referral status, follow up notes, appointments and ongoing patient care.


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Referral Leakage – Increasing Issue Impacting Profits

referral leakage

Referral Leakage is lost revenue or volumes from patients being referred outside of your provider network – causing you to lose the referral dollars that you were expecting. Only 35-45% of referrals  for adult inpatient care, measured by revenue, go to a partner hospital and this issue is expounding due to lack of preferred tracking mechanisms, lack of cross-EMR integrations,  use of inefficient technologies, such as paper and fax, along with overall industry trends.

Referral leakage is a growing issue because the competition for referrals is increasing.  In the past 15 years, the number of specialist has nearly doubled, and  the advent of urgent cares and pharmacies has further diluted patient referrals.  Hospitals are also buying up private practices in droves and refer within their own network, which hurts the remaining private practice specialist.  Lastly, traditional networking, such as conferences and rounding as hospitals are waning so physicians are seeking new ways of networking.  Compounding these overall trends is the reliance on antiquated and inefficient technologies, such as phone and fax which can stymie the referral management process and has no tracking and limited patient data.

MedVoy’s referral management software provides the solution to track referral leakage.

  • Provides a lightweight patient portal to track and manages referrals and to schedule appointments online
  • Refer directly to providers in disparate networks, including physician-to-physician referrals
  • Provides a sophisticated business intelligence layer that tracks ROI and your best referral sources
  • Offers a new way to network and assists the marketing department in physician outreach

Contact us today to be part of our limited launch!



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MedVoy 2.0 Limited Launch!

MedVoy 2.0 is now available for select group of providers for a limited launch!  MedVoy has been redesigned as a simple, secure healthcare referral management platform that enables healthcare entities to generate referrals, to track, to manage and to promote continuum of care.
In the current referral paradigm, 70 percent of referrals go unscheduled and 25 percent of scheduled appointments are missed.  MedVoy flips this dynamics and stops the endless paper shuffling – putting providers in control of their referrals.
Here is a sneak preview of some new features for MedVoy
•    Tracks and manages the referral workflow
•    Provides a lightweight HIPAA-compliant user portal
•    Garner Business Intelligence (BI) insights using our BI reporting platformfree
•    Schedule appointments immediately online
Sign up today to get started!

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Health 2.0 Conference Trends

Health 2.0 Conference Trends

Last week, MedVoy was one of a handful of companies selected to launch at the Health 2.0 Conference in the Silicon Valley.  The Health 2.0 Conference focuses on showcasing cutting-edge innovation that’s transforming health and health care, which is why MedVoy referral management platform was selected – as it transforms the referral process from being an onerous paper shuffling process to an interactive patient portal that can integrate with existing EHR systems.

Some emerging trends from the Health 2.0 Conference:

Technology empowers patients

Using patient self assessment tools, consumer can now utilize technology to take health care into their own hands, such Smartphone apps and devices to track such things as, exercise levels, monitor blood samples, medication adherence, biometric devices, and yes, even breathing.  These types of transformative technology can be utilized to bring about long term behavior changes to improve overall health

Healthcare Reform Guidelines

The Affordable Care Act has some crucial stipulations, such as the transformation to Electronic Health Records (EHR) and the convoluted “meaningful use guidelines.”  MedVoy helps with meaningful use by offering a lightweight patient portal that is using with the existing EHR.  Another topic was the paradigm shift from the existing reactionary patient-doctor model to a proactive model with improvements to preventive care and early detection of health problems which is helping to drive a cornucopia of consumer devices.

Big Data is bigger than ever!

Big Data continues to dominate the discussions at the conference, with the increased use of technology, consumer devices, EHR, biometrics, human genome mapping, information exchanges, pricing transparency, etc, – there is now, more than ever data that ever which is an exciting time for data scientists and analysts.  The key will be to integrate the data and leverage the right tools in order to bring about the transformative change that is possible with this data and to improve long term healthcare outcomes.   Talk to one of our experts today if you need help with making sense of your big data.

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Chat with MedVoy

The MedVoy website now has chat functionality enabled. Patients can now chat in real time with an expert which allows patients’ questions to be answered immediately and to deliver high quality customer service.

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How to make money investing in the medical travel industry

By now, you’ve heard all the hype about the potential growth of the medical travel industry and how US patients are fleeing the country to get affordable care. Unfortunately, the experts agree, that there are few reliable statistics about the size and growth of the market, there are no common definitions of a medical traveler, comparisons of revenues and costs are hard to make, and there remain persistent, nagging barriers to widespread adoption by patients, payers and physicians.

That said, investors are still clinging to the promise of big returns fueled by patients losing their health benefits because of high unemployment, the aging population requiring more units of care and exploding costs of healthcare. If you think the medical travel industry is set to explode, there are some areas of investment to consider:

Foreign Healthcare infrastructure

  • Hospitals and systems
    Ambulatory surgery centers
    Clinical labs and imaging centers
    Disease specific treatment facilities like cancer centers, stem cell centers, etc
  • Foreign Travel and hospitality infrastructure

  • Hotels and Surgical Hotels
    Airport development

  • Tools and support companies

  • Players in global healthcare information exchange
    Data analytics and business intelligence
    Quality, price and value determinations
    Companies offering alternative pricing mechanisms

  • Supporting global healthcare insurance and travel products

  • Trip cancellation
    Follow up care
    Emergency evacuation
    Professional liability
    Infectious disease management
    Geopolitical risk insurance
  • Firms in the medical travel supply chain

  • Travel medicine clinics
    Medical travel facilitators and specialty travel agents
    Medical concierge ground operators
    Currency exchange risk managers

  • Expatriate retirement health cities and communities

    Like other industry sectors, gold, for example, you can invest in the product itself, the people who create the product, or investments that pools risks, like mutual funds or exchange traded funds.

    Look for companies in markets where the supply of care does not meet the demands of a growing middle class, that provide products and services delivering low, cost high volume care, and that provide platforms and infrastructure designed to reduce transaction costs for billing and collecting and value-based information.

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    SURGICAL HOTELS: An Emerging Opportunity

    With more and more patients seeking care away from home, there is an opportunity for the hotel and hospitality industry to offer customized services to patients recovering from surgery and treatments and their companions. Neither a hospital nor a hotel, a surgical hotel is a place designed to provide a level of care below that required in a hospital, but yet accommodates the healing needs of patients in a comfortable environment.

    So, what does a surgical hotel offer?

    How does a hotel providing services to a postoperative patients and their companions provide value and differentiate themselves?

    A surgical hotel, part hospital-part hotel, would offer the following:

    1. location convenient to healthcare facilities
    2. transportation to facilities/airport/other
    3. availability of emergency medical care
    4. amenities
    5. sensitivity to the needs of specific postop patients; connected rooms.
    6. things to do for companions
    7. information and communication technology links with providers
    8. alternative/complementary services for postop patient
    9. security
    10. privacy/confidentiality in check in and exits
    11. disability accommodations in architecture, transportation vehicles
    12. medical concierge
    13. accommodate in-room stay by nurse or companion
    14. availability of equipment to take vital signs by medical professional
    15. availability of wound management supplies
    16. online medical education and postop care resources
    17. nutrition counselor, special dietary restrictions
    18. evacuation preferences
    19. brand awareness and snob appeal
    20. new design for bedding and furniture?
    21. allergy free environment
    22. medication reminder system (part of automatic wake-up call system?)
    23. mini-kitchen facilities
    24. real time patient feedback and request system
    25. panic button
    26. prevention of nosocomial (need a new word for hotel acquired) infections
    27. modified housekeeping schedule
    28. separate parking a minimal distance to room
    29. wheelchair management
    30. quiet
    31. bathroom amenities (antibacterial soap, hand lotion, etc)
    32. antibacterial surfaces on furniture
    33. billing and collecting interface with medical insurance ?
    34. disposable cell phones for companions
    35. pet accommodations?

    The global medical travel industry in rapidly growing and expected to reach $1B by 2012. Developers and the hospitality industry have an opportunity to participate and profit by offering differentiated, value added services to patients and their family members and companions that accompany them for care away from home.

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    Medical Travel is Maturing but Patients are Still Confused

    The medical travel industry is maturing.  Researchers have created centers to study it, like the Center for Medical Tourism Research at the University of the Incarnate Word in San Antonio, Texas (http://www.uistx.edu ) and doctors have created organizations to professionalize it , like the International Board of Medicine and Surgery (http://www.ibms.us ). Conferences, seminars and trade associations are sprouting up all over the world and medical travel bloggers litter the medical tourism landscape.

    Despite it’s growth, I think patients are still confused  about the multiple products and services that all seem to be the same. If you are considering offering medical travel benefits to your employees or are  considering leaving home for care, here are three questions you should ask  that might help you separate the wheat from the chaff.

    Who do you get connected to?

    The traditional referral model is your doctor, someone you trust,  refers you to another doctor for  specialty care or consultation. In most instances in medical tourism, however,  a facilitator or other intermediary  connects you  to a hospital or ground agent partner in another country who connects you to a doctor on the medical staff of the overseas hospital. All those steps can be confusing, add middle-man costs, and create opportunities for errors.

    How do you establish some kind of relationship with the consultant before leaving home?

    Since it is impractical for you to see your foreign consultant preoperatively face to face, take advantage of facilitators, like Medvoy, that can help connect you to your doctor using telemedicine communications technologies.

    What’s the difference between one facilitator and the other?

    As the market matures, industry players are creating ways to differentiate themselves and break from the rest of the pack. In general, facilitators compete on price, access, service, experience and their product. Just as Hermes sells quality, Wal-Mart competes on price and Nordstrom’s is know for service. Decide what’s most important to you and pick a facilitator that will deliver.

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