Tag Archives: medical continuity

Global Healthcare Is Not Just About The Cost

3 Million people spent $76B on care away from home in 2010.
A recent Frost and Sullivan research report on the medical travel business predicts that medical tourism will come a $100 B business by the end of 2012 and that hot spots to watch will be: the Middle East, Asia and Germany.
While most believe that cost is the main driver this is not true across the board. A McKinsey and Company 2008 report emphasizes that 40 per cent of medical travelers seek advanced technology, 32 per cent seek better healthcare, 15 per cent seek faster medical services and only 9 percent of travelers seek lower costs as their primary consideration. Click to view the full report.

As reimbursements for Medicaid and Medicare continue to decrease and increasing numbers of US doctors indicate they will cut back seeing patients insured by these government insurance plans, or stop seeing them altogether. This will fuel access, rather than cost, to the forefront of medical travel.
Inbound tourism is the flip side of the same coin – as US healthcare continues to get more expensive and more difficult to access, hospitals are looking for ways to fill the beds. Foreign patients are attractive market and also pay in cash.
As I””ve pointed out before, these market eruptions present entrepreneurs with big opportunities. Healthcare reform might change the rules, but I don””t think significantly, given the big picture patient demographic and manpower supply and demand challenges.
Global referral communications, coordination and care is a growth industry begging for talent and $100B is likely to get a lot of attention. It certainly got mine.


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Designing a Perfect Smile in Costa Rica

The world looks brighter behind a smile, yet for many people smiling can be a challenge. Medical tourism has made restorative and cosmetic dentistry more accessible and affordable for everyone. Housed in clean and modern facilities, next to partner CIMA Hospital, Dental Cosmetics Costa Rica specializes in cosmetic dentistry to help patients attain the bright, radiant teeth that transform their smiles and helps them regain their self-confidence.

Founders Dr. Alejandro Lasso and Dr. Andres Fernandez Rodriguez are highly experienced and board certified – including certification by the American Association of Cosmetic Dentistry. Additionally, Dr. Rodriguez is recognized as one of the preeminent maxillofacial surgeons in the country and is a member of several international boards, including the International Asociación of Oral and Maxillofacial Surgeons, American Academy of Implant Dentistry, American Association of Cosmetic Surgery and American Association of Oral and Maxillofacial Surgeons.

To learn more click here.

Dental Cosmetics Costa Rica Doctors

Dental Cosmetics Costa Rica Doctors


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Former VP of Anthem Blue Cross Blue Shield Joins MedVoy

MedVoy announced today that they have added Lew Emanuelson to its advisory board to support and develop strategies for the employer benefit marketplace. MedVoy will now have an additional 32 years of specialized insurance experience in underwriting, sales and consulting for group health insurance plans and insurance brokerages in order to provide invaluable insight into the increasingly complex insurance vertical. It will enable MedVoy’s partners to draw from a new pipeline of patients to increase revenue streams, while also fulfilling MedVoy’s mission of connecting patients to domestic and international healthcare providers that administer the highest quality of care and accessibility at an affordable cost.

Read the full press release


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Three Things to Know about your Doctor

A recent Deloitte report on medical tourism predicted that outbound medical travel from the US could reach upwards of 1.6 million patients by 2012, with sustainable annual growth of 35 percent. If you are one of the many potential patients seeking high quality, affordable care outside of the US, you should know three things about your provider before boarding the plane: who they are, how and where they practice, and what are their results and outcomes.
The first question, who they are, probes the provider’s education, qualifications, experience and reputation. Most of this information is usually accessible on the doctor’s website and can be verified on accreditation organization websites or professional association resources. Check to see whether the practitioner is board certified by a reputable US or foreign specialty board and if they are a member of the national specialty society or association.

Secondly, ask how and where they practice. For example, plastic surgeons and dentists are likely to practice and operate in private clinics or ambulatory surgery facilities removed from a hospital setting. Some may even own the clinic and they should divulge that information to you. If something goes wrong during a procedure, make sure you understand how and where you would get emergency care, how you would be transported there, and who would pay for it. In addition, unlike more and more hospital facilities that are being accredited by the Joint Commission International, (click for a list of accredited hospitals) the organization responsible for making sure hospitals adhere to acceptable practices and procedures, independent, free-standing facilities frequently are not similarly examined or accredited.

Finally, and perhaps the most difficult information to find, is the outcome and results of a given procedure. Ask ” How many of these operations do you do in a week, a month or a year ?” Also, inquire about the number of cases that result in complications, the need for revision surgery or significant morbidity i.e. something that unexpectedly doesn’t work the way it should after surgery, or postoperative death. Most doctors, including those in the US, will be unable to give you an accurate answer because they don’t keep good records or have an unreliable system to keep track of results. Sometimes the best you can do is to talk to someone who has had a similar procedure.

Getting information about a doctor and his or her results in not easy, wherever they practice. The more information you know, however, the better you can determine whether surgery away from home makes sense.


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Connecting to your Doctor through your Terminal

In our recent blog, (What’s Hot), one of our emergent trends was telemedicine. Innovations have made the world flatter and have helped with continuity of care, which is absolutely essential in global healthcare. By providing global information and communication technology networks, patients can now get a preoperative consultation and postoperative tele-care wherever and whenever they need it. While not always appropriate, in several instances, like cosmetic surgery/plastic surgery or procedures that involve mostly postoperative wound care, telemedicine image and data devices can be utilized to monitor wounds and healing while maintaining contact with the patients – regardless of location.


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Healthcare Open Enrollment Period

It’s that time of year again… open enrollment for your health benefit plans. Most Americans are frustrated because their healthcare care bill is increasing… yet again… and this is exacerbated by the global recession and the confusion surrounding healthcare reform. Colorado is projected to see a healthcare increase of 14.4% in 2010 – slightly higher than other states due to the large number of small businesses in the state.

Large employers with 100 or more employees will often receive utilization and cost data and are in a much better position to manage their health care cost through aggressive plan management strategies and tactics. Small employers (and individuals) generally do not receive utilization and cost data plus often rely on the pooling of risk since they have a higher probability of costing the system more than the dollars they contribute through premium payments – since “everybody pays for a few”.

The misperception in healthcare is that cost and pricing for the same clinical procedure is relatively the same from provider to provider yet clinical costs vary significantly from zip code to zip code, state to state, and country to country.

Domestic and international medical tourism introduces transparency and helps to lower healthcare cost. There are scores of articles on lowering your out-of-pocket healthcare cost in 2011 that may help marginally.  However, MedVoy is in a position to help individuals, employers and employees save real money on healthcarecontact us for details.


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Medical Spa MD Interview with MedVoy Cofounder, CMO, President

MedVoy’s Chief Medical Officer, Cofounder and President, Dr. Arlen Meyers, was recently interviewed by Medical Spa MD.

In this interview, Dr. Meyers defines medical tourism as “leaving home for care. It can be inbound, (someone from Mexico coming to the US), outbound (leaving the home country to go to another country) or domestic. There are local, regional, national and international medical tourism clusters developing throughout the United States and around the world.

It is estimated that global medical tourism is a $100B global industry expected to grow significantly over the next few years. While no one can know for certain the effects of the recent US healthcare reform bill, rising costs, lack of supply of physicians and the demand for technologies and treatments continue to expand and fuel the growth of the industry.

The most common procedures sought by patients considering medical tourism are cosmetic surgery and dentistry, bariatric surgery, IVF and short stay procedures in urology, orthopedics, ENT and ophthalmology. That said, because of the onerous costs of some procedures in the US, patients are seeking life-saving cardiac surgery in India, proton beam irradiation in South Korea and living donor liver transplants in Asia.

The entire interview may be found here.


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Medical tourism redefines continuity of care

Continuity of care traditionally means a physician follows a patient throughout the course of their epidode of illness. For example, when someone presents to a surgeon for a possible operation, the surgeon does a preoperative evaluation, performs the procedure if necessary, and the sees the patient in follow up to be sure there are no complications or requirements for further care. Medical tourism is forcing a change in the paradigm.

First, patients no longer expect their doctors to do the surgery when they are looking for another treatment option away from home. The new model proposes that the home doctor assist the patient with finding the best place for care at the most reasonable cost and assist with preoperative assessment, records transfer or communcation with the operating surgeon. Likewise, after surgery, the patient will expect their doctor to help with any postoperative complications or needs for further treatment.

Second, continuity of care may be an obsolete model that needs to be replaced with connectedness of care. The one-on-one face-to-face doctor appointment is an unsustainable business model given the changes in healthcare financing and systems. Medical tourism events will be just one of many possible points of care that need to be integrated into a patient health record or healthcare information exchange. The impact will be a need to reassess how we train doctors, how we define the doctor-patient relationship and its responsibilities, and how we reimburse providers for patient encounters using other than face-to-face appointments and visits.

Medical tourism will continue to challenge our traditional notion of how we deliver and pay for care. Some will ignore the changes and fade away, others will adapt and thrive.


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Medical Tourism – Medical Continuity

As this medical tourism space grows, one thing which most of them forget is the importance of medical continuity. You simply cannot take a patient from U.S healthcare or any country’s healthcare and put the patient in a different country and expect everything to be normal upon the patient’s return.

Some things that needs to be watched out before travelling abroad for medical treatment are

•Is your prescribed drugs available at your local pharmacist?
•Any post-complication protection?
•Any group of physcians who can provide followup visits locally?
•How about post-vital sign measurement services and reporting back to the hospital abroad?
•Do I have the data in a secure fashion so I can plug in to my physicians’ EMR system or hospital system?
The list is not limited to this but you get the point, good planning always helps


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Traveling with the Patient: The surrogate's role in medical tourism

Research indicates that 95% of patients traveling out of their country for medical care go with a friend, family member or escort. Unfortunately, like those who have to care for chronically ill family members and are under a great deal of stress as a result, most of the attention goes to the patient at the expense of the care-giver. If you decide to accompany someone traveling for care, here are three things to consider to make your job easier.

1. One of your roles will be to serve as the “eyes and ears” of the patient when they interact with healthcare professionals. Because of the anxiety surrounding the trip, patients don’t always listen or understand what they are being told and have a hard time remembering instructions. Accompany the patient to visits, listen to what is being said, record the information and discuss it. Serve as another patient advocate, asking questions or requesting clarification of details of care.

2. Be sure you understand your role as a surrogate medical decison maker should it be necessary. If you have not been given power of attorney to make medical decisions for the patient, be sure you have the contact information of the person who does.

3. Be sure you get the schedule and intinerary for the trip sufficiently ahead of time to confirm appointments, make reservations and develop contingency plans should you need to make alternative arrangements because of unforseen circumstances like flight cancellations, delays or delays at the consulting facility.

There are several options for those traveling overseas for care who want someone to accompany them. Levels of expertise range from friends and family to licensed traveling nursing professionals to patient advocates. Your research and planning for your trip should include who will go with you and what they should do.


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